Senior Support Engineer

About the role

People who have a deep passion for technology and are masters at their craft. We’re looking for great team players, but we also promote independence and ownership. The kind that innovates and creates cutting edge products that eventually translates to a lot of happy, smiling faces. The service we deliver is caring, empathetic, and human yet ambitious, direct, and comprehensive.

What you'll do

• Ensuring technical customer issues are serviced within our contractual SLA and managed to resolution
• Maintain strong relationships with our customers for the delivery of technical support
• Resolves customer problems via telephone, email, chat or remote access
• Have a mindset of continuous improvement in terms of the efficiency of support processes and customer satisfaction
• Work across multicultural and geographically distributed teams

What you need

• Active Directory
• Linux
• Windows
• Troubleshooting
• Kubernetes
• AWS
• Any graduate

Good to have

• Networking
• JIRA
• Python
• Salesforce
• Zendesk
• Elasticsearch