Senior Support Engineer

About the role

We are seeking a GIS IT Support Engineer with 2–3 years of experience in Enterprise GIS administration and technical support. The candidate will be responsible for managing, monitoring, troubleshooting, and supporting ArcGIS Enterprise infrastructure, GIS applications, spatial databases, and end users across the organization.

What you'll do

• Install, configure, upgrade, and maintain ArcGIS Enterprise environments
• Administer ArcGIS Portal, ArcGIS Server, ArcGIS Data Store, and Web Adaptors
• Monitor system health, logs, and service availability
• Perform routine maintenance, backups, and disaster recovery activities
• Assist in system upgrades, patching, and security hardening

What you need

• 2–3 yrs of experience
• Troubleshooting
• ITIL
• ServiceNow
• Ticketing tools
• Root cause analysis
• Python
• Any graduate

Good to have

• Telecom
• PostgreSQL
• SQL Server
• SOP writing