Senior Support Engineer

About the role

1st shift: 7am to 4pm and 2nd shift: 2pm - 11pm

What you'll do

• Act as second-level escalation for complex imaging application and infrastructure issues
• Perform root cause analysis across applications, network, server, database, and SSL layers
• Manage VMware clusters, storage arrays, RIS/VNA systems, and cloud-hosted imaging workloads
• Develop and maintain automation scripts (PowerShell, WMI) for monitoring and deployment
• Collaborate with database administrators to optimize SQL/Oracle databases supporting imaging systems

What you need

• 5–8 yrs of experience
• ITIL
• CCNA
• VMware
• Troubleshooting
• SQL
• PowerShell
• B.Tech or B.E. or M.Sc

Good to have

• Root cause analysis
• AWS
• REST APIs
• Azure