Senior Support Engineer - IT Operations

About the role

The Senior Support Engineer plays a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely, cost-efficient, and high-quality manner. This position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement.

What you'll do

• Troubleshoot And Resolve Client Tickets Through Detailed Analysis And Application Of Product Support Techniques, Ensuring Adherence To Defined Service Level Agreements
• Develop And Deliver Training Programs For New Team Members To Enhance Their

What you need

• Troubleshooting
• Any graduate

Good to have

• ITIL