Senior Support Engineer - Kubernetes

About the role

The Senior Support Engineer for Kubernetes plays a crucial role in ensuring customer satisfaction by efficiently resolving technical issues related to Kubernetes environments. This position emphasizes the importance of quality and timely support, contributing to the organization's reputation for excellence in service delivery.

What you'll do

• Troubleshoot And Resolve Client-Reported Issues In Kubernetes Clusters By Applying Best Practices And Established Troubleshooting Techniques
• Provide Training Sessions For New Team Members On Kubernetes Fundamentals, Support Processes, And Tools, Fostering A Culture Of Continuous Learning And Development
• Conduct Knowledge Transition Sessions During Project Enhancements, Ensuring Smooth Handovers And Comprehensive Knowledge Sharing Within The Support Team
• Document All Operational Processes And Methods For Ticket Resolution And Troubleshooting
• Stay Updated On The Latest Advancements In Kubernetes And Related Technologies, Leveraging New Knowledge To Improve Support Practices And Enhance Service Quality

What you need

• Kubernetes
• Troubleshooting
• Learning and development
• Any graduate