Senior Support Lead

About the role

We are seeking an experienced Site Reliability Engineer (SRE) with strong hands-on expertise in cloud infrastructure, platform reliability, automation, observability, and production support. This role focuses on improving service reliability through SLIs/SLOs and error budgets, reducing operational toil through automation, and partnering with global engineering teams to ensure resilient, scalable, and secure platforms.

What you'll do

• Define, measure, and report SLIs, SLOs, and error budgets for critical services
• Drive service reliability improvements and systematically reduce operational toil through automation
• Own capacity planning, performance tuning, and scalability initiatives
• Lead blameless postmortems, root cause analyses, and corrective action tracking
• Platform Reliability & Automation

What you need

• 8–12 yrs of experience
• Networking
• Azure
• Kubernetes
• Root cause analysis
• Jenkins
• Docker
• B.Tech or B.E. or B.Sc or BCA

Good to have

• LLMs
• Terraform
• Ansible
• Python
• Go
• Bash