Senior Support Lead

About the role

Bachelors degree or equivalent practical experience5 years of customer-facing experienceExcellent written and verbal communication skillsExperience working cross functionally in a large organizationAbility to navigate ambiguity and drive issues to a clear conclusionAbility to work with cross functional teams including external vendorsAbility to work with internal and external teams in resolving customer issuesAbility to pay attention to details and track customer issues to closureExperience in…

What you'll do

• Provide technical support for Google product/s
• Handling customer queries effectively in a timely manner
• Responding to tickets within defined SLOs
• Effectively engaging Google engineering team as per requirement to ensure timely support to the customers

What you need

• 5–9 yrs of experience
• Linux
• Networking
• IAM
• Customer success
• GCP
• Any graduate

Good to have

• ERP
• Salesforce