Senior Support Lead

About the role

Polaris Industries, Inc. is seeking a Senior D365 F&O Production Support Consultant with 8+ years of Microsoft Dynamics AX/D365 Finance & Operations experience. The consultant will provide senior L2 and selective L3 production support for the International Order to Cash product team, covering incidents affecting sales-order processing, Accounts Receivable, Inventory and fulfillment, D365 Commerce, batch processing, and connected integrations.

What you'll do

• Production Support & Incident Ownership Provide L2/L3 production support for incidents and service requests impacting International Order to Cash processes
• Own assigned incidents from initial triage through investigation, service restoration, business validation, documentation, and closure
• Assess business impact and urgency, identify safe workarounds where available, and provide timely, business-friendly updates during priority incidents
• Investigate issues across the transaction flow and identify whether the likely cause relates to configuration, security, master data, transaction data, integration
• Analyze relevant configuration, master-data, and security settings only as required for troubleshooting and root-cause analysis

What you need

• 8–14 yrs of experience
• Troubleshooting
• ServiceNow
• Microsoft Dynamics
• Accounts receivable
• Root cause analysis
• Azure
• Any graduate

Good to have

• Regression testing