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Senior Support Lead

HCLTech·Bengaluru

Pay not statedSenior levelFull-time
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About the role

Use standard tools and processes effectively to manage Identity & Access Management for Portals & Applications. Manage requests coming to the Functional Mailboxes by registering requests in our case management tool Service NOW Solve Access Management requests such as Creation & Modification of users to different Portals & Applications adhering to the defined processes

What you'll do

  • Use standard tools and processes effectively to manage Identity & Access Management for Portals & Applications
  • Manage requests coming to the Functional Mailboxes by registering requests in our case management tool Service NOW
  • Review & Follow-up on the status of active requests & ensure resolution of requests by having an ownership mindset

What you need

  • ServiceNow
  • IAM
  • MS Office
  • Any graduate

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