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Senior Support Lead

HCLTech·Chennai

Pay not statedSenior levelFull-time
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About the role

Responsible for testing and release to production Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs Maintain good working relationships with appropriate internal and external DHL customers

What you'll do

  • Work as 1st and 2nd level support for internal applications
  • Responsible for testing and release to production
  • Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in…
  • Maintain good working relationships with appropriate internal and external DHL customers
  • Provide technical support to users of business applications, using standard ITS processes and procedures

What you need

  • Linux
  • Oracle Database
  • Any graduate

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