Senior Support Specialist, Premium

About the role

You will join an elite process team focused on premium, high-stakes customer interactions, supporting high-end guests and Hosts within the Airbnb community. Multicultural and hospitality-oriented, with exposure to high-profile and influential clientele. Based in Gurugram / Delhi-NCR, with an expectation of in-office work aligned with business needs.

What you'll do

• Take complete ownership of complex and high-stakes cases, ensuring final resolution or settlement and building strong relationships with users
• Contribute to continuous improvement by sharing insights about the community experience and supporting your team’s operational success
• Build trust with internal and external stakeholders through effective relationship management and consistent delivery of results
• Help uphold top hospitality standards in every interaction, influencing user satisfaction and brand perception
• Providing Personalized and Exceptional Customer Support

What you need

• 7–13 yrs of experience
• CRM
• Customer service
• Chat support
• Tailoring
• Communication
• Any graduate