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Senior Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design

Deloitte India·Hyderabad

Pay not statedSenior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Depending on the role, candidates should demonstrate strong product and process understanding, troubleshooting capability, operational ownership, analytical skills, and the ability to work effectively with frontline teams and cross-functional stakeholders. They should be capable of identifying recurring issues, conducting root-cause analysis, supporting knowledge management, and coaching teams on product/process updates.

What you'll do

  • Training Facilitator – Product Support

What you need

  • Customer service
  • Escalation handling
  • Root cause analysis
  • Upselling
  • Sales
  • Cross-selling
  • Any graduate

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