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Senior Team Lead

HCLTech·Chennai

Pay not statedSenior levelFull-time
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About the role

The candidate is responsible for leading end-to-end document fulfillment operations, ensuring accurate, timely, and compliant delivery of customer and regulatory documents. The role focuses on operational excellence, people leadership, SLA adherence, risk control, and continuous process improvement.

What you'll do

  • Oversee day-to-day document fulfillment activities including generation, validation, dispatch, and archival of documents
  • Ensure adherence to SLAs, quality standards, and regulatory requirements
  • Monitor workflow volumes, turnaround times, and exception handling
  • Manage escalations related to delays, quality issues, or compliance risks

What you need

  • Compliance
  • Any graduate

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