Senior Team Lead-Voice

About the role

The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance

What you'll do

• Responsible for the day-to-day management of 15 – 25 front level employees
• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
• Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
• Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations)
• Assist with attendance documentation, weekly timesheet validation and schedule adherence

What you need

• 4–6 yrs of experience
• Communication
• Any graduate

Good to have

• MS Office
• PowerPoint