Senior Team Lead-Voice

About the role

Drive measurable revenue cycle quality improvements by owning more complex AR calling and denial management analysis in Chennai. Apply healthcare RCM expertise to ensure work is completed accurately, identify root causes of recurring denial issues, and support continuous improvement using operational reporting

What you'll do

• Analyze healthcare RCM performance data to identify trends in AR calling outcomes and denial patterns
• Own AR calling and denial management workflows for complex cases, ensuring timely and accurate completion
• Review denial reasons, supporting documentation, and process steps to determine corrective actions
• Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework
• Identify root causes for recurring denial themes and recommend process improvements

What you need

• 1.5–5 yrs of experience
• MS Office
• SOP writing
• Communication
• Any graduate