CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 5 h ago on their own site
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About the role
We are seeking an experienced leader to join our dynamic team and drive exceptional performance. The Senior Team Leader will play a pivotal role in guiding and motivating our tele-collection agents, ensuring they achieve daily, weekly, and monthly targets. This position requires a strategic mindset and a focus on continuous improvement.
What you'll do
- Supervise and mentor tele-collection agents, providing guidance and support to achieve targets
- Monitor agent performance, identify areas for improvement, and deliver effective coaching
- Track and analyze key performance indicators (KPIs) such as Resolution %, Connectivity, and OCR
- Ensure adherence to calling strategies and coverage plans, optimizing team efficiency
- Maintain compliance with bank guidelines and regulatory requirements, ensuring accurate documentation
What you need
- 20–30 yrs of experience
- CRM
- MS Office
- Communication
- BBA or B.Com
Good to have
- Customer service
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