Senior Team Leader, Operations

About the role

The Senior Team Leader (STL) will play a pivotal role in managing day-to-day operations and ensuring that team performance aligns with business objectives and service level agreements (SLAs). Acting as a critical link between management and frontline team members, the STL will provide strategic direction, hands-on mentoring, and continuous support to drive high-quality outcomes.

What you'll do

• Optimize resource allocation across processes and projects to maximize efficiency and impact
• Take ownership of back-office operations, ensuring seamless execution and continuous improvement
• Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team
• Take leadership role in independently managing back-office operations
• Establish self as a valued partner and work closely to achieve goals defined

What you need

• 5–9 yrs of experience
• Process improvement
• Team management
• Learning and development
• Performance management
• Any graduate