Senior Tech Services Engineer

About the role

Description JD - Senior Technical Services Engineer Position Overview: We are seeking a Senior Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise while delivering exceptional customer service.

What you'll do

• Analyze complex technical problems, identify root causes, and effectively communicate findings to both customers and product development teams
• Manage multiple support cases with competing priorities, ensuring accurate documentation and customer information is maintained in Salesforce.• Perform in-depth root…
• Demonstrate a proactive, solution-oriented mindset, consistently seeking opportunities to enhance service quality, operational efficiency, and team performance
• Assist customers in diagnosing issues quickly, providing effective workarounds, and guiding them on best practices and cleanup procedures
• Participate in customer calls, peer reviews, and cross-functional discussions to identify optimal solutions and contribute to continuous improvement

What you need

• 5–8 yrs of experience
• Java
• SQL
• JavaScript
• PostgreSQL
• Spring Boot
• Salesforce
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Microservices
• Root cause analysis
• Linux
• SOP writing
• Splunk
• Elasticsearch