Senior Tech Specialist - Contact Center

About the role

Capability to manage and support Cisco Contact Center applications delivery with desired uptime. Expertise in Cisco Contact Center Solutions with component level depth on Cisco Components (Voice Gateway, Dialer, PG, ICM, Router, Logger, CVP, List Management, IVR management ,ACD, CRM Integration) Recording solution (NICE), Understanding on Database and CUIC Reporting, understanding on LCM and outbound Dialer.

What you'll do

• Configure, deploy, and maintain Asterisk,FreeSWITCH and Kamailio-based systems
• Design scalable and reliable VoIP architectures to support business needs
• Implement call routing, DID management, and trunk configurations
• Develop and manage SIP-based call routing for internal and external communication
• Troubleshoot SIP signalling issues using tools like Wireshark or sngrep

What you need

• CRM
• Data privacy
• MongoDB
• PostgreSQL
• RabbitMQ
• C++
• B.Tech or B.E.

Good to have

• REST APIs
• Firewalls
• Redis
• Python
• C
• Telecom