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Senior Tech Support spec - IT Operations

HCLTech·Bengaluru

Pay not statedMid levelFull-time

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About the role

The Senior Technical Support Specialist serves as a critical point of contact for high-impact business activities, offering expert technical support and guidance to both the organization and end customers. This role is essential in managing complex support activities, providing training to junior team members, and ensuring the effective resolution of escalated technical issues.

What you'll do

  • Act As The Primary Point Of Contact For All High-Impact Business Activities And Technical Escalations, Ensuring Prompt And Effective Resolution Of Issues
  • Conduct Complex Support Activities, Providing Oversight And Mentoring To Junior Team Members To Enhance Their Technical

What you need

  • Troubleshooting
  • Any graduate

Good to have

  • ITIL

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