Senior Technical Account Manager

About the role

The Senior Technical Account Manager (STAM) provides leadership and strategic direction for key accounts and is responsible for working independently to lead complex projects, and provide expert technical guidance to customers, and leading the resolution of varied and non-routine complex technical issues.

What you'll do

• Perform technical reviews & share knowledge to proactively identify & prevent issues
• Perform initial or secondary investigations and respond to online and phone support requests
• Deliver key portfolio updates and assist customers with upgrades
• Manage customer cases and maintain clear and concise case documentation
• Create customer engagement plans & keep documentation on customer environments updated

What you need

• Linux
• Kubernetes
• Docker
• Sales
• Customer success
• B.Sc

Good to have

• Prometheus
• Grafana