Senior Technical Consultant – Apple Devices Tenant Migration

About the role

As a Senior Technical Consultant (Shift Lead) within the Devices Factory, you will serve as the on‑shift technical authority for high‑volume device migrations between Microsoft 365 tenants for a global multi‑entity enterprise. You will lead execution across a 24x7 factory model, coordinating repeatable, runbook‑driven waves of MAC OS device transition, Kandji/IRU or Automated Device Enrolment (ADE) / Platform Single Sign-On (PSSO) activities.

What you'll do

• Lead end-to-end execution of device migration waves during assigned shifts, ensuring readiness checks, adherence to runbooks, go/no-go criteria
• Own shift-level incident management by triaging and resolving migration issues related to ADE, device enrollment, compliance, conditional access, certificates
• Manage migration operations, including backlog prioritization, ticket handling, SLA adherence, evidence collection, audit documentation, change records
• Drive post-migration validation, hypercare support, root cause analysis, and continuous improvement of runbooks, SOPs
• We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms

What you need

• 9–16 yrs of experience
• Stakeholder management
• Process improvement
• Office 365
• SOP writing
• Change management
• Customer success
• Any graduate

Good to have

• ITIL
• PowerShell
• Root cause analysis