Senior Technical Consultant - Avaya

About the role

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. Maintain IP PBX Avaya-RED and IPT equipment based on SOP's and ensure immediate escalation to competent authority in order to ensure uptimes. Experienced on Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS, IP Office

What you'll do

• Collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate
• Responsible for High Level and Low Level Design Document
• Ensure Service Delivery as per agreed SOW / SLA
• Troubleshoot High Severity incidents provide appropriate RFO/ RCA
• Mentor & Hand hold L1 and Junior Team member and enhance their performance

What you need

• SQL
• Root cause analysis
• Project management
• Change management
• SOP writing
• Preventive maintenance
• Any graduate

Good to have

• MIS reporting
• ITIL
• Linux