Senior Technical Consultant - SNOW - ITSM & ITOM _ 13207

About the role

The ServiceNow (SNOW) ITSM and ITOM Developer is responsible for designing, developing, configuring, and maintaining solutions on the SNOW platform, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. This role supports automation, process optimization, and integration of IT workflows to enhance service delivery, operational efficiency, and reliability.

What you'll do

• Develop and configure SNOW ITSM and ITOM applications, including Incident, Problem, Change, Knowledge, Discovery, Event Management, and CMDB modules
• Implement and optimize workflows, business rules, UI policies, and automation for ITSM and ITOM processes
• Design and maintain integrations with external systems (e.g., Active Directory, monitoring tools, cloud platforms) using REST, SOAP, and APIs
• Manage and enhance the Configuration Management Database (CMDB), ensuring data integrity and alignment with the Common Service Data Model (CSDM)
• Implement and manage SNOW Discovery and Service Mapping to identify and maintain Configuration Items (CIs)

What you need

• 5–9 yrs of experience
• HTML
• CSS
• ITIL
• JavaScript
• Agile
• Active Directory
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ServiceNow