Senior Technical Lead

About the role

Senior Intelex Support Engineer (with 3E Integration Focus)

What you'll do

• Advanced Incident & Problem Resolution: Lead the diagnosis and resolution of complex production incidents and problems related to the Intelex EHSQ platform and its…
• This includes in-depth root cause analysis (RCA) for issues involving Intelex functionalities, configurations, data, and crucially, 3E Company data feeds and APIs
• Ensure adherence to strict SLAs
• Technical Troubleshooting & Debugging: Provide expert-level troubleshooting for a wide range of Intelex issues
• This includes analyzing application logs, database queries, web service calls, and integration error logs to pinpoint and resolve issues with Intelex modules (e.g.

What you need

• 5–9 yrs of experience
• Python
• SQL
• PowerShell
• ServiceNow
• Root cause analysis
• ITIL
• B.Sc or B.Tech or B.E. or BCA

Good to have

• SQL Server
• JIRA