Senior Technical Lead

About the role

Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you'll do

• Lead and participate in requirement-gathering workshops with business stakeholders
• Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions
• Configure and customize Customer Service components such as Cases, Queues, SLAs, Entitlements, Routing, and Knowledge Base
• Design and oversee Azure integrations using Logic Apps, Service Bus, Function Apps, and API Management
• Work closely with Solution Architects and Technical Teams to ensure scalability, performance, and compliance with enterprise architecture

What you need

• 8–14 yrs of experience
• Business analysis
• Stakeholder management
• Microsoft Dynamics
• CRM
• Agile
• Power Apps
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Power Automate
• Power BI
• Azure