Senior Technical Lead

About the role

An RCA (Root Cause Analysis) QA Analyst investigates underlying system flaws, recurring defects, and process breakdowns rather than just logging surface-level errors.

What you'll do

• Conduct Root Cause Analysis: Lead investigations into critical defects or operational failures using structured problem-solving frameworks like 5 Why Analysis
• Drive CAPA Implementation: Formulate, execute, and monitor Corrective and Preventive Actions (CAPA) to ensure recurring issues do not happen again
• Analyze Defect Data: Review test results, error logs, and metrics to spot systemic weaknesses, testing gaps, or communication flaws across teams
• Process & Product Auditing: Audit current testing processes, workflows, and outputs to align with industry standards and internal quality goals
• Cross-Functional Collaboration: A Root Cause Analysis (RCA) QA Lead oversees software quality assurance with a specific focus on investigating, tracking

What you need

• 4–6 yrs of experience
• Root cause analysis
• Bug tracking
• Test automation
• CI/CD
• FMEA
• Six Sigma
• Any graduate

Good to have

• JIRA
• Kaizen