highlisted

Senior Technical Lead - Siemens PLM

HCLTech·Pune

Pay not statedSenior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Provide specialist-level Siemens PLM/CAD support for complex incidents, recurring problems, release defects, OEM/vendor coordination, and global 3rd-level support interfaces. Support certification, rollout, and operational stability through strong RCA and knowledge management.

What you'll do

  • Own complex Siemens PLM/CAD incidents and recurring problem analysis through ticket, log, trace, monitoring, and installation evidence
  • Coordinate with application owners, testers, packaging, infrastructure, service desk, and vendor/OEM teams for resolution and permanent fix recommendations
  • Support release certification and rollout phases including package acceptance, readiness checks, evidence capture, and release-weekend support
  • Create RCA inputs, workaround designs, known-error articles, and L1/L2 enablement material
  • Contribute to stability reviews, trend analysis, service improvement, and governance reporting

What you need

  • ServiceNow
  • Root cause analysis
  • Siemens NX
  • Any graduate

Good to have

  • ITIL

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