Senior Technical Program Manager, Amazon Now

About the role

We currently run the customer experience platform behind Amazon's quick commerce businesses. What began as one team's customer journey stack has grown into a single platform serving multiple marketplaces at roughly 700K orders a day. Multiple Amazon businesses came to us organically because the paradigm works.

What you'll do

• You keep the performance and resilience bars visible, chase down a latency regression before it crosses tenants, and prep the quarterly checkpoint against annual targets
• Drive the front end federation program (shell, component registry, tenant packages, build time isolation) across feature teams shipping independently to production
• Coordinate onboarding of new tenants and marketplaces, cutting time to launch from three months toward weeks, and track the platform effort each onboarding costs
• Run the performance, resilience, and observability programs that keep every journey fast and tenant isolated at scale, including interaction budgets
• Manage dependencies with partner platforms and drive convergence decisions

What you need

• 7–13 yrs of experience
• Any graduate

Good to have

• Project management