Senior Technical Specialist - AI and Enterprise Applications

About the role

As a Senior Technical Specialist - AI and Enterprise Applications, you will provide expert-level support for both AI-enabled and non-AI enterprise applications, serving as a key escalation point for complex issues. You will collaborate closely with customers, colleagues, product teams, and engineers to troubleshoot problems, drive resolution, and continuously improve the support experience.

What you'll do

• Provide expert-level support for both AI-enabled and non-AI enterprise applications, serving as a key escalation point for complex issues
• Collaborate closely with customers, colleagues, product teams, and engineers to troubleshoot problems, drive resolution, and continuously improve the support experience
• Act as the senior escalation point for complex application support issues that cannot be resolved through standard support channels
• Investigate, troubleshoot, and resolve incidents across AI-enabled and enterprise applications
• Troubleshoot AI-specific issues, including response quality concerns, prompt execution failures, model output inconsistencies, retrieval and context-related issues

What you need

• LLMs
• Prompt engineering
• Root cause analysis
• Salesforce
• ServiceNow
• Any graduate