Senior Technical Specialist

About the role

Job Description — GRIPS-KIT Domain Expert (SME) GRIPS-KIT is the authoring tool used to manage service information across Volvo Group truck brands and Volvo Bus, built on the “Global Real Time Information Processing” platform from SemaForge. The Domain Expert is the single accountable subject-matter authority for this application.

What you'll do

• Domain ownership Act as the single accountable authority on GRIPS-KIT functional flows — authoring, publication
• Maintain the application landscape map: SemaForge GRIPS platform, SQL estate, MQ queue managers, Citrix delivery and Wintel hosting
• Knowledge transfer Lead KT sessions with incumbent SMEs; own the run book / SOP set with embedded screenshots and glossary
• Clear reverse-walkthrough and playback validation sign-offs against the Learn Phase scorecard
• Ensure KT effort is pointed at the genuine engineering surface, not raw ticket volume

What you need

• 8–12 yrs of experience
• SQL
• ServiceNow
• Splunk
• SOP writing
• MIS reporting
• SQL Server
• Any graduate

Good to have

• Python
• PowerShell
• ETL
• Windows Server
• Root cause analysis