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Senior Technical Specialist

HCLTech·Chennai

Pay not stated2–5 yrsFull-time
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About the role

As a Cloud Support Specialist (AWS & Azure) for the Life Sciences and Healthcare sector, you will ensure the operational stability and performance of cloud infrastructure. Your focus will be on incident management, cloud resource monitoring, and maintaining high availability of cloud environments for pharmaceutical clients.

What you'll do

  • Provide L2/L3 support for AWS and Azure cloud environments, ensuring high availability and performance
  • Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices
  • Monitor cloud infrastructure health using Dynatrace and BigPanda, proactively identifying issues
  • Troubleshoot cloud resource issues, networking problems, and service disruptions
  • Collaborate with cloud engineering teams to escalate complex issues and coordinate fixes

What you need

  • 2–5 yrs of experience
  • AWS
  • ServiceNow
  • Shell scripting
  • Azure
  • Terraform
  • ITIL
  • M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

  • LLMs
  • JIRA
  • Confluence
  • Incident response

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