Senior Technical Success Manager

About the role

ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

What you'll do

• This is a hybrid role based in Mohali/Bangalore, reporting to the Manager, Technical Success within the Customer Success department
• Serve as a strategic technical advisor, deeply understanding customer goals to align our solutions and drive long-term satisfaction by guiding customers through their…
• What you’ll do (Role Expectations)
• Proactively Drive Adoption by identifying actionable insights, anticipating technical hurdles
• Provide technical expertise and organizational leadership to manage complex escalations, collaborating across Sales, Support

What you need

• 8–14 yrs of experience
• DLP
• Customer success
• Networking
• Machine learning
• Any graduate

Good to have

• Cloud security
• CISSP
• CCNP
• AWS
• GCP
• Azure