Senior Technical Support Engineer

About the role

You will be working at a hectic and fast-paced startup as an engineer in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges.

What you'll do

• Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in…
• Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases
• Work closely with engineering and product by providing real-time feedback about product performance and customer needs
• Collaborate closely with other customer-facing teams, including Education, Technical Account Managers, CSMs, and PS for customer issues
• Provide technical mentorship to other team members and participate in any ad hoc projects

What you need

• 3–6 yrs of experience
• Docker
• REST APIs
• Kubernetes
• Troubleshooting
• Any graduate

Good to have

• Linux
• Perl
• Ruby