Senior Technical Support Engineer

About the role

The Technical Support Engineer is a customer-facing role responsible for troubleshooting, supporting, and optimizing SaaS platforms, as well as assisting with endpoint deployments. This role combines technical knowledge and customer service, ensuring issues are resolved within SLA, while helping our customers be successful.

What you'll do

• Resolve customer issues across SaaS apps, APIs, and integrations
• Diagnose API issues including authentication, request/response errors, and data flow
• Support SIEM/SOAR integrations, webhooks, and automation workflows
• Troubleshoot endpoint deployments - MSI, PKG, macOS profiles, and scripts
• Support and troubleshoot deployments via MDM (Workspace ONE, Jamf, Kandji, Intune)

What you need

• 4–7 yrs of experience
• Troubleshooting
• Windows
• SIEM
• DLP
• Cloud security
• Root cause analysis
• Any graduate

Good to have

• Linux
• Machine learning
• AWS
• GCP
• Azure
• PowerShell