Senior Technical Support Engineer - Nimble

About the role

It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. The Senior Technical Support Engineer manages a triage of customer support service issues and escalations.

What you'll do

• Be logged into phone queue and available to receive customer calls every day during your shift without management request. You can logout from phones
• Regular contributions towards accepting handovers from other regions targeted to EMEA region. This means your participation on accepting warm or cold handovers is…
• We expect all the cases need to be updated on regular basis, say every 2 to 3 days check on latest status with customer
• Actively engage in Vertical meetings, provide regular feedback to team on the latest trending issues from your verticals during weekly disseminations
• Case backlog to be maintained at no more than 25 cases at any given time

What you need

• 5–9 yrs of experience
• Networking
• TCP/IP
• VMware
• Linux
• Windows
• SQL Server
• Any graduate

Good to have

• Microservices