Senior Technical Support Engineer - OSS/BSS

About the role

We are seeking a skilled and motivated Senior Technical Support Engineer with strong expertise in Linux/UNIX systems, Kubernetes, and Shell scripting, along with hands-on experience in telecom protocols and online charging systems. The ideal candidate will be responsible for ensuring system stability, handling incidents, and supporting business-critical applications in a high-availability environment

What you'll do

• Provide L2/L3 support for Online Charging Systems (OCS) and related telecom infrastructure
• Troubleshoot and resolve issues related to HTTP2/REST, Diameter, and SS7 protocols
• Perform preventive health checks , monitor network stability , and ensure optimal system performance
• Handle incident management , including hot and critical issues, and perform KPI and traffic analysis
• Configure and maintain business/tariff products and ensure accurate deployment

What you need

• 6–10 yrs of experience
• Linux
• Telecom
• Shell scripting
• Kubernetes
• REST APIs
• Elasticsearch
• Any graduate

Good to have

• CI/CD
• AWS
• GCP
• Azure
• Kafka