Senior Technical Support Engineer

About the role

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI.

What you'll do

• Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
• Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Respond and resolve issues within agreed service levels

What you need

• 6–11 yrs of experience
• Linux
• Windows
• IAM
• SQL
• Security training
• Postman
• Any graduate

Good to have

• JavaScript
• Python
• Java
• Root cause analysis
• SOP writing