Senior Technical Support Engineer

Transmit Security·Remote

Pay not stated6–11 yrsFull-timeRemote

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About the role

As a Tier 3 Support Engineer at Transmit Security, you will serve as a critical escalation point within the Customer Support organization, handling the most complex and technically challenging issues related to our identity security, fraud prevention, and CIAM platform. You’ll work directly with enterprise customers, engineering teams, and product management to ensure timely resolution of incidents while delivering a white-glove support experience.

What you'll do

Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
Take ownership of customer issues and follow problems through to resolution
Evaluate root cause analysis to eliminate recurring customer issues
Handle complex customer issues through the Support portal independently and in a professional way
Interact effectively with a wide variety of customers with different requirements and backgrounds