Senior Technical Support Specialist

Infinite Computer Solutions·Noida

Pay not stated8–14 yrsFull-time

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About the role

The Network Operations Center SMEs primary responsibility is to assess, address, and evaluate technical skillset required of the NoC staff to ensure stability of the customer network infrastructure. The Network Operations Center SME provides overall expertise in the network operations functions.

What you'll do

Training, Knowledge Transfer and Performance Evaluation-
Train, develop the engineers by delivering the project specific training to ensure the effective operation of the NOC
Evaluate and assess the engineer’s performance on the training delivered
System and Process Management- Manage tools, systems, and procedures to ensure effective management of issues and customer satisfaction
Operational Management- NOC SME will manage and provide, as needed, hands-on technical support work related to the overall health and maintenance of the customer…