Senior Technical Writer and Trainer

About the role

We are seeking a Customer Success Manager who specializes in technical writing and Training. This role involves creating detailed and easy-to-understand technical documentation that helps customers get the most out of our products. The ideal candidate will have strong writing skills with the ability to translate complex technical concepts into user-friendly materials.

What you'll do

• Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation
• Provide Training delivery for products and processes based on the product pipeline
• Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users
• Work closely with the product, engineering, sales and customer support teams to gather information and ensure accuracy in the documentation
• Update and revise documentation as the product evolves and new features are released

What you need

• 3–6 yrs of experience
• Technical writing
• HTML
• Customer success
• Writing
• B.Tech or B.E. or B.Sc or BCA