Senior Technical Writer

About the role

We are seeking a Customer Success Manager who specializes in technical writing. This role involves creating detailed and easy-to-understand technical documentation that helps customers get the most out of our products. The ideal candidate will have strong writing skills with the ability to translate complex technical concepts into user-friendly materials.

What you'll do

• Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation
• Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users
• Work closely with the product, engineering, sales and customer support teams to gather information and ensure accuracy in the documentation
• Update and revise documentation as the product evolves and new features are released
• Collaborate with the Customer Success team to identify gaps in customer knowledge and create documentation to address those gaps

What you need

• 3–6 yrs of experience
• Technical writing
• HTML
• Customer success
• Writing
• B.Tech or B.E. or B.Sc or BCA