Senior Technician, IT

About the role

The Hub strengthens the technology foundation that supports our business worldwide, working in close partnership with teams across regions to deliver reliable, high-quality solutions at scale. Designed as a long-term investment, the Pune Hub will advance newer digital capabilities such as automation, data, AI, and cloud, and will include roles spanning end user services, application development, and enterprise platform teams.

What you'll do

• Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group
• Perform lifecycle upgrades and projects as directed

What you need

• 4–6 yrs of experience
• Active Directory
• Diploma