Senior Territory Service Representative CTY 391689

DHL Group·Gurugram

Pay not stated3–6 yrsFull-time

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About the role

The Senior Territory Service Representative (Senior TSR) – Operations is responsible for managing the timely pickup and delivery of customer shipments while ensuring high standards of service quality, operational efficiency and customer experience across assigned territories.

What you'll do

Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments
Ensure accurate handling, loading, transportation and delivery of customer shipments
Optimize daily route execution to maximize delivery productivity and customer coverage
Maintain high first-attempt delivery success and minimize service failures
Support branch operations during peak business periods and contingency situations