Senior Test Lead

About the role

Senior Test Lead at HCLTech. In‑depth knowledge of IVR testing and engineering, with extensive experience in testing Contact Centre platforms such as Amazon Connect/Genesys Cloud.

What you'll do

• Highly proficient in Cyara IVR automation tools
• Extensive hands‑on experience testing IVRs, inbound and outbound voice calls, and digital messages using manual and Cyara‑based approaches
• Experience testing customer journeys across voice and messaging channels, including validation of prompts, message content, routing, attributes, and integrations
• Proven capability in diagnosing testing issues, analysing Amazon Connect logs, contact traces, and message transcripts to identify root causes
• Experience designing functional test approaches and test plans, and assessing appropriate test types based on requirements

What you need

• API testing
• Postman
• Test cases
• CI/CD
• CRM
• AWS
• Any graduate

Good to have

• GCP
• Performance testing