Senior Test Lead

HCLTech·Chennai

Pay not statedSenior levelFull-time

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About the role

We are seeking an experienced IVR NICE Tester to validate and ensure the quality of customer contact center solutions built on the NICE inContact platform. The candidate will be responsible for testing IVR call flows, routing strategies, agent interactions, integrations, reporting, and end-to-end customer experience across voice channels.

What you need

Test cases
Bug tracking
Any graduate

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