Senior Universal Banker

About the role

The Universal Banker (UB) role within HSBC's International Wealth and Premier Banking (IWPB) is pivotal in executing a multiyear growth strategy. This strategy is centered on positioning HSBC as a global bank committed to India's long-term growth story, leveraging its full scale of global capabilities.

What you'll do

• Ensure effective delivery of branch customer interface functions to achieve high levels of customer satisfaction and operational efficiency
• Implement TCF principles in daily customer interactions, transitioning from transaction processing to need-based sales
• Maintain branch hygiene standards by ensuring promotional materials are correctly displayed and the banking hall and ATMs are clean
• Manage customer complaints and escalations to ensure a positive customer experience
• Migrate customers to alternate delivery channels in a friendly manner

What you need

• 1–2 yrs of experience
• AML
• Customer service
• Cross-selling
• Sales
• Audit
• Insurance
• Any graduate