Senior Virtual Relationship Manager.Business Banking-VRM SME

About the role

JOB DESCRIPTION –Senior Virtual Relationship Manager and Virtual Relationship Manager - Business Banking Senior Virtual Relationship Manager / Visual Relationship Manager Manage a set of existing Platform/Neobiz relationships through outbound calling channels. To achieve assigned financial and non-financial target by calling the customers.

What you'll do

• Manage a set of existing Platform/Neobiz relationships through outbound calling channels
• Achieve assigned financial and non-financial target by calling the customers
• Manage all customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products
• Responsible for quality & soundness of assigned Platform/Neobiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc)
• Providing Excellent Customer Service to customer

What you need

• 3–5 yrs of experience
• Negotiation
• KYC
• AML
• Working capital
• Cross-selling
• Reporting
• B.Com

Good to have

• Due diligence
• SOP writing
• Complaint handling
• Root cause analysis