Senior Zonal Training Manager-DSF Mumbai Metro

About the role

To ensure best in class customer and sales experience by ensuring end to end superior service delivery, effective monitoring and supervision and control multiple geographies across states as per business requirement, identify processes gaps, analysing, researching and recommending improvements for current systems and processes thereby ensuring stability of processes and smooth operations.

What you'll do

• KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 New business - Policy Issuance, Servicing – Revenue Generation
• 5.Put in place mechanisms to minimize New Business Leakages in form of CD / FL / Rejections 6.Collaborate with Branch / HO teams for implementing new processes which are…
• 8.Provide adequate support in decentralization objective of the company
• 9.Act as whistle blower for the branches under purview
• Ensure High level of FTR in respect of all transactions/request sent to central teams both in Issuances & processes with 100% closure for Query/Resolution/Complaints…

What you need

• Labour law
• Performance management
• MIS reporting
• Channel sales
• Complaint handling
• Business analysis
• Diploma

Good to have

• AML
• Treasury
• Cross-selling