SeniorAdministrator - Access/Rights Management Tool, Microsoft Windows

About the role

The Senior Administrator in Support and Operations is pivotal in delivering advanced technical support and ensuring optimal operational efficiency. This role focuses on troubleshooting complex issues, conducting root cause analyses, and driving initiatives that enhance customer satisfaction and security compliance.

What you'll do

• Provide Advanced Technical Support By Leveraging Global Account Management And Windows Pc Expertise To Troubleshoot And Resolve Complex Incidents
• Conduct Thorough Root Cause Analyses For Escalated Incidents, Implementing Effective Solutions To Address Underlying Technical And Security Issues
• Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices
• Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture
• Enhance Customer Experience And Maintain High Csat Scores Through First Call Resolution, Minimizing Case Rejections And Reopens

What you need

• Windows
• Troubleshooting
• Any graduate

Good to have

• ITIL
• Azure